Shipping policy
Shipping Policy
Effective Date: September 18, 2026
At Tidyform.quest, we understand that receiving your personal care essentials quickly and reliably is an important part of your shopping experience. We carefully prepare each order and work with trusted shipping partners to deliver your products safely.
1. Shipping Rates
We provide shipping options designed to remain convenient and affordable.
- Orders of $10 or more qualify for free shipping.
- Orders under $10 will include a $5.99 shipping fee.
Shipping charges will be displayed during checkout before payment is completed.
2. Order Processing Time
Orders are typically processed within:
1–3 business days
Processing includes:
- Order verification.
- Product preparation.
- Packaging inspection.
Orders placed during holidays, promotional periods, or high-volume seasons may require additional processing time.
3. Delivery Time
Estimated delivery times vary depending on destination, carrier conditions, and shipping method selected.
Once an order has shipped, customers will receive tracking information when available.
Please note that delivery delays caused by carriers, weather conditions, or circumstances beyond our control may occur.
4. Shipping Address Accuracy
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided, customers should contact us immediately. We cannot guarantee address changes after shipment confirmation.
5. Lost or Damaged Packages
If your package appears lost, delayed, or damaged, please contact us at:
Email: [email protected]
We will work with you and the shipping provider to investigate the issue and determine an appropriate solution.