Refund policy

Return and Refund Policy

Effective Date: September 18, 2026

At Tidyform.quest, operated by GENLYNK INC, we believe that personal care products are more than everyday essentials — they are part of the routines that help our customers feel refreshed, confident, and cared for. We are committed to providing high-quality shampoo, conditioner, and body wash products while creating a smooth and trustworthy shopping experience.

This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested for purchases made through https://www.tidyform.quest/.

1. Return Eligibility

We want every customer to enjoy their purchase. If you are not completely satisfied with your order, you may request a return under the conditions outlined below.

To be eligible for a return:

The return request must be submitted within 30 days from the date your order is delivered.
The product must be unused, unopened, and in its original packaging.
All seals, protective coverings, labels, and product packaging must remain intact.
The item must be returned in a condition suitable for resale.

Due to hygiene and safety standards, opened or used personal care products, including shampoo, conditioner, and body wash, may not be eligible for return unless the item arrived damaged, defective, or incorrect.

2. Non-Returnable Items

Certain products cannot be returned for health, safety, and quality-control reasons, including:

Products that have been opened or partially used.
Items without original packaging.
Products returned after the 30-day return period.
Items damaged due to improper storage, misuse, or customer handling.

We encourage customers to carefully review product descriptions and select products according to their personal preferences before completing a purchase.

3. Damaged, Defective, or Incorrect Orders

We carefully inspect products before shipment. However, if your order arrives damaged, defective, leaking, or contains the wrong item, please contact us within 7 days of delivery.

Please provide:

Your order number.
A description of the issue.
Clear photographs showing the product condition and packaging.

After reviewing your request, we will determine the appropriate resolution, which may include:

A replacement product.
Store credit.
A refund to the original payment method.

4. Return Process

To begin a return, please contact our customer support team:

Email: [email protected]

Please include:

Full name.
Order number.
Product name.
Reason for return.

Once your return request is approved, we will provide instructions regarding the return shipment.

All approved returns must be shipped to:

GENLYNK INC
200 F Main Street 261
Stoneham, MA 02180
United States

Customers are responsible for return shipping costs unless the return is caused by our error, such as receiving a damaged or incorrect item.

5. Refund Processing

Once we receive and inspect the returned product, we will notify you regarding refund approval.

If approved:

Refunds will be issued to the original payment method.
Processing times may vary depending on your bank, credit card company, or payment provider.
Customers should allow several business days for refunded funds to appear.

Original shipping fees, if applicable, may not be refundable unless required by applicable law or the return resulted from an error on our part.