Privacy policy

At H & Y TRADING PTY LTD (operating t0dc1u-0q.myshopify.com), we place the highest priority on maintaining the trust and confidentiality of our customers. This Privacy Policy describes how your personal information is collected, used, shared, and protected when you visit our website or make a purchase of our hair and body care collection.

2.1 Personal Information We Collect

When you interact with our storefront, we collect technical data regarding your device, along with specific personal details necessary to fulfill your orders effectively:

  • Device & Browsing Data: As you navigate t0dc1u-0q.myshopify.com, we automatically collect device information including IP address, browser type, operating system, time zone settings, referral pages, and cookie identifiers.

  • Order & Contact Data: When you purchase or attempt to purchase items from our bath and body range (shampoos, conditioners, body washes), we collect personal information including your full name, billing address, shipping address, payment information (credit card numbers, transaction details), email address, and phone number.

2.2 How We Use Your Information

We utilize customer data strictly for legitimate operational and business purposes, including:

  • Processing, packing, and dispatching orders, including sending order confirmations, invoices, and tracking links.

  • Communicating directly with customers regarding inquiries, product advice, or customer service issues handled by representative Sharon Kent.

  • Screening orders for potential risk or fraudulent activity to safeguard store operations.

  • Optimizing and improving website performance, product catalog presentation, and user experience.

2.3 Information Sharing & Third-Party Vendors

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We share your personal data only with trusted third-party partners who assist us in fulfilling our service obligations to you:

  • Shopify: Our online storefront is powered by Shopify, which securely stores and processes core e-commerce data according to strict industry standards.

  • Payment Gateways & Logistics: Payment card details are processed directly through encrypted payment processors. Courier services receive delivery addresses and contact information strictly to execute package delivery to your specified location.

  • Legal Compliance: We may disclose personal information if required by law, subpoena, or government regulation, or to protect the rights, property, or safety of H & Y TRADING PTY LTD.

2.4 Cookies & Analytics Tracking

We use cookies and similar tracking technologies to remember cart items, understand user navigation patterns, and enhance your shopping session. You can configure your browser to decline cookies, although doing so may limit functionality on certain areas of t0dc1u-0q.myshopify.com.

2.5 Data Retention & Customer Rights

We retain order information for our operational records unless and until you request the deletion of this data. Depending on your jurisdiction, you hold the right to access, correct, update, or delete the personal information we hold about you. To exercise these rights, please contact us at [email protected].